Introduction
These Terms and Conditions (“Terms”) govern the Hughes
Rewards Plus membership programme (“Membership”), operated by Hughes TV
& Audio Limited (“Hughes”, “we”, “us”, “our”).
By purchasing a Rewards Plus Membership, you agree to be bound by these Terms.
Membership description: Hughes Rewards Plus is a paid
annual subscription (12 months) that provides exclusive benefits to members,
such as special pricing and extended returns (detailed below). These benefits
are in addition to your standard rights and our general terms of sale.
Eligibility
Personal use: Membership is available only to
individual consumers aged 18 or over, residing in the United Kingdom. It is
intended for personal, non-commercial use; purchases or use of benefits for
business/resale purposes are not permitted.
Account: You must register for a Hughes account and
provide accurate, up-to-date information. Membership benefits are linked to
your account and cannot be transferred or shared with others. Hughes reserves
the right to refuse or cancel membership if eligibility criteria are not met or
if misuse is suspected.
Membership Term, Payment & Renewal
Fee and term: The Membership requires payment of an
annual fee (currently £19.99, including VAT) as advertised on our website at
the time of purchase. Each Membership term lasts 12 months from the activation
date.
Auto-renewal: Hughes Rewards Plus will automatically
renew at the end of each 12-month term until cancelled. By purchasing, you
authorise Hughes (or our payment provider) to charge the annual fee on the
renewal date each year, using the original payment method on file. We will
contact you with a reminder 7 days before each renewal, detailing the upcoming
renewal date, membership cost, and how to cancel if you do not wish to renew.
Price changes: The Membership fee may be adjusted
over time. Any changes will apply only to future periods (e.g. at
renewal or new sign-ups) and will be communicated in advance. Your fee is fixed
for each paid 12-month term once you have purchased that term.
If payment fails: If we are unable to process your
renewal payment, we will attempt to contact you to update your payment details.
Failure to pay the renewal fee will result in your Membership benefits lapsing
at the end of the paid period.
Membership Benefits
Active Rewards Plus members are entitled to the following
benefits during the membership term:
1. Exclusive Member Pricing: Access to special member-only prices on
selected products across our range (online and in-store). Prices available to
members may not be available to non-members, are subject to availability and
may not cover all categories. These discounts cannot be combined with other
promotional codes, voucher codes, or price-match guarantees.
2. Free Appliance Recycling: Free removal and recycling of
your old appliance when your new, like-for-like appliance is delivered. This is
subject to our usual recycling terms and conditions. The free recycling benefit
must be selected at checkout to be applied, and is only available for in-home
deliveries of large appliances (excludes standalone recycling service without
purchase).
3. 30-day Price Drop Protection: Claim back the difference if we lower
our price online or instore within 30 days of purchase.
4. Exclusive Offers & Perks: Access occasional members-only
promotions, such as exclusive vouchers, deals or competitions throughout the
year. These offers may require subscribing to our member communications (e.g.
newsletter) and are subject to their own specific terms.
Use of Membership
Proper use: You agree to use your Membership in
accordance with these Terms and applicable laws. Membership benefits are personal
and may only be used by the named member for their own household purchases.
Do not share your login or membership benefits with others.
Misuse: Any suspected abuse of membership (e.g.
sharing benefits, using membership to obtain discounts for third parties or for
reselling goods, or excessive returns activity beyond normal personal use)
constitutes a breach of these Terms. Hughes reserves the right to suspend or
terminate your Membership without refund if misuse or breach is detected.
Account Security
Account credentials: You are responsible for keeping your
account login and membership details confidential. If you suspect unauthorised
use of your account, notify us immediately. We are not liable for losses
arising from failure to protect your account credentials.
30-day Price Protection
If the price of a product you have purchased from us is
reduced on our website or in our stores within 30 days of purchase, you may
request a refund of the difference.
Eligibility: Applies only to identical products (same
make, model, specification and condition). Product must be in stock and
available at the lower price at the time of claim. Valid for purchases made
directly from us (excludes marketplace sellers)
Claims: Must be made within 30 days of purchase by
calling our contact centre. of the lower price
Refunds: Will be issued to the original payment
method
General: Limited to one claim per item. We reserve
the right to refuse claims where misuse is suspected. This policy is in
addition to your statutory rights under UK consumer law.
Cancellation by You & Refunds
14-day cooling-off: You have the right to cancel your
new Membership within 14 days of purchase (the “cooling-off period”) and
receive a full refund of the membership fee. To cancel within this period,
please contact our customer service (e.g. by email or phone) and state that you
wish to cancel Hughes Rewards Plus.
– Use of benefits during cooling-off: If you have used any membership
benefits (e.g. obtained a member price discount or free recycling) before
cancelling within the 14 days, we reserve the right to deduct the value of
those used benefits from your refund, treating them as if you had purchased
them separately. For example, if you used a free recycling service normally
priced £25, we may deduct £25. If the value of benefits used exceeds the
membership fee, no refund will be due. Once cancelled in the cooling-off
period, all membership benefits end immediately.·
Cancellation after 14 days: You may cancel your
Membership at any time after the cooling-off period by turning off auto-renewal
or contacting us. No pro-rata refunds will be given for cancelling after 14
days. However, you will continue to enjoy Rewards Plus benefits for the remainder
of your paid 12-month term, after which the Membership will not renew and will
expire.
How to cancel: To cancel renewal or terminate your
membership, you can use your online account settings or contact Hughes customer
support. Cancellation will be effective at the end of the current paid term
(unless within the cooling-off window, where it’s immediate).
Termination by Hughes
We may terminate or suspend your Membership with immediate
effect if you violate these Terms or engage in misuse. In such cases, you
forfeit any remaining membership period without refund. We may also decline to
renew your membership at our discretion (e.g. if the programme is discontinued
or merged into a new scheme).
Privacy & Communications
We will handle your personal data in accordance with our
Privacy Policy (see our website). By joining Rewards Plus, you agree that we
may send you service-related communications about your membership (e.g. renewal
notices, benefit updates). You can opt out of marketing emails at any time
without affecting your membership status.
Changes to Membership Terms or Benefits
We reserve the right to make changes to the terms of Rewards
Plus membership including enhancing existing benefits or adding new features. If
we need to remove or amend a membership benefit for legal, commercial or
regulatory reasons. Amendments will take effect once published on hughes.co.uk
and the updated terms will apply to your next Hughes purchase. Be assured that
we’ll notify you of any changes which would be considered detrimental to your
overall package of membership benefits.
Continuing your Rewards Plus membership including making a
subsequent purchase using some of the benefits, will be considered acceptance
of any change(s) made in accordance with the process described above. If you
don’t wish to continue your Rewards Plus membership following a change, you can
stop your auto-renewal which will end your membership at the end of your
current membership period.
Limitation of Liability
Membership is provided on an “as is” basis. To the extent
permitted by law, Hughes will not be liable for any indirect or consequential
losses arising from the Membership or its use. Our total liability for direct
losses arising from your Membership shall not exceed the amount of the
membership fee paid in the current term, except for any liability that cannot
by law be limited or excluded (such as for personal injury caused by
negligence, or statutory rights).
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from or related to these Terms or the Rewards+ Membership
shall be subject to the exclusive jurisdiction of the courts of England and
Wales.
