Unpack and take away packaging

If available and selected at checkout, your appliance will be delivered to the room of choice and unboxed, with the packaging taken away by the courier.

Please take care to inspect your product for any damages or shortages and report this to the crew, or reject your delivery if necessary.

Please advise us within 48 hours of any damages, shortages, or the rejection of your delivery for any reason on 0345 877 8989.

Disconnect your old appliance

If available and selected at checkout - we will disconnect your old appliance. This service does not include the WEEE disposal of your old appliance. Disconnection services are only available for an appliance, like-for-like, with the appliance being delivered.

Please ensure all fixtures and fittings are in good working order, ie. no seized taps. You must ensure your old appliance is devoid of any water/ice or this service will fail.
If you still need the disconnection service but you need to sort your fixtures and fittings first, please reject the delivery and rearrange once the work is complete. If you accept the delivery, the crew will not be able to return to complete the services at a later date.

Please note this service is not available on hard-wired or built-in appliances, cookers, or refrigeration.

If you no longer need the booked disconnection service - please continue to accept your delivery.

Recycling your old appliance (WEEE)

Where available and selected at checkout - the delivery crew will take away your old appliance when they deliver your new one. Please ensure the item has been disconnected and, where applicable, free from any water/defrosted in advance of your delivery.

Built-in appliances must be fully disconnected and removed from the housing, with any fascia panels removed.

Please note this service cannot be rebooked if the service cannot be carried out for any of the above reasons.

Delivery drop off to the room of choice

Goods will be delivered to a room of choice either by a Hughes own delivery crew or Arrow XL. Unboxing and removal of the packaging may be available at a small, extra charge. This option will be available for selection at the basket on qualifying products.

A delivery window will be supplied via SMS (where a mobile phone number is provided) or email, prior to the estimated delivery date.

Please let us know if there may be any accessibility issues, such as living up several flights of stairs, or having restricted access to your property as soon as possible after placing your order on 0345 877 8989

Wet install delivery service

If available and selected at checkout, your new appliance will be installed to your existing pipework by the delivery crew.

Please ensure the space is clear prior to delivery. Please note this service does not include hard wiring. If any alterations or extensions need to be made to existing pipework to accommodate the installation of your new appliance - the installation will not proceed.
Please note that if a jubilee clip is required to secure any connections - this will need to be supplied by yourself.

Please ensure the condition of the existing pipework is suitable for connection and accessible for the crew. If the crew deem the existing connections to not be suitable for installation - the service will not be completed.

Installation services are not available on Refrigeration appliances, gas cookers or vented dryers.

*Local, specialist, installation services may be available for built-in appliances and TVs if you live in East Anglia or close proximity to one of our stores. Please refer to our store locator to find out if you are within our catchment area or give us a call on 0345 877 8989 to discuss installation options that may not be visible at checkout.*