Mondu finance
Hughes are pleased to offer Mondu business finance options, providing instant terms to access the electrical products that you need for your business.
Mondu FAQs
Have a question about this new payment service? We've compiled the most commonly asked questions so that you can feel completely clued up when you make your order.
Mondu will send you an email to provide all of the relevant information you need to be aware of when you make your order, but don't worry - we're still on hand if you need us.
As soon as we send Mondu your invoice, they'll be in touch with information on the payment process.
Please note that the payment is made to Mondu (not us). With this in mind, please make sure that the transfer is made to the account details provided in the invoices and emails and that you include the reference number.
Please note that the payment is made to Mondu (not us). With this in mind, please make sure that the transfer is made to the account details provided in the invoices and emails and that you include the reference number.
Yes, you can pay the invoice at any time within the payment deadline. You will receive confirmation as soon as the payment is received (for a bank transfer, this usually takes 1 to 3 working days).
Don’t worry! Mondu will transfer the difference to your bank account and inform you as soon as they’ve made the transfer. If you don’t receive the difference within two weeks, please contact their support team at payment@mondu.ai.
Mondu will keep you in the loop with your payment status. To avoid reminder fees, please transfer the outstanding payment as soon as possible.
Be sure to check the recipient, account details and reference number for your transaction. You can find them in the invoices and the emails with payment details. If all the information is correct, you should have received a payment confirmation within three business days of making the payment. Still missing? Don't forget to check your spam folder.
If you have not received a payment confirmation, please contact the support team at payment@mondu.ai and attach a payment receipt.
If you have not received a payment confirmation, please contact the support team at payment@mondu.ai and attach a payment receipt.
You will find the payment term on the invoice sent from Mondu via email. Please pay the entire invoice amount before this period expires.
There can be several reasons why the Mondu payment method was declined, for example:
1. You may have outstanding invoices with Mondu that have exceeded the payment deadline.
2. They were unable to identify your company.
3. The mandatory credit check was unsuccessful.
1. You may have outstanding invoices with Mondu that have exceeded the payment deadline.
2. They were unable to identify your company.
3. The mandatory credit check was unsuccessful.
If you would like to partially or entirely return an order, you must follow our usual returns process.
If you want to return a product before you've made a payment, your invoice will be adjusted accordingly and you will receive an overview of the new payment amount.
Please contact us directly to arrange a refund if you have already paid for a product.
If you want to return a product before you've made a payment, your invoice will be adjusted accordingly and you will receive an overview of the new payment amount.
Please contact us directly to arrange a refund if you have already paid for a product.
Mondu will send you a reminder if you have not paid an invoice by the agreed payment deadline. You can find the payment term on the invoice and the payment information email you received from us after placing the order.
Have you already paid the full invoice amount and still received a reminder?
Please check that you have included the correct bank details in the transfer order you received in the payment information email from Mondu. Also, check the purpose of the transfer. The purpose must match the one we sent you in the payment information email. This is the only way Mondu can match your payment to the correct order.
If all the information is correct and the reminder is invalid, please contact them at payment@mondu.ai and attach a payment receipt. They will be more than happy to help.
Have you already paid the full invoice amount and still received a reminder?
Please check that you have included the correct bank details in the transfer order you received in the payment information email from Mondu. Also, check the purpose of the transfer. The purpose must match the one we sent you in the payment information email. This is the only way Mondu can match your payment to the correct order.
If all the information is correct and the reminder is invalid, please contact them at payment@mondu.ai and attach a payment receipt. They will be more than happy to help.
Still have questions? Don't worry, our accounts team will be happy help! Just email accounts@hughestrade.co.uk
Ts&Cs apply: Orders taking advantage of this service are subject to finance being approved by our B2B finance provider Mondu Finance. Once credit is approved a verification email will be sent to an approved person to formally accept. Your invoice with Hughes Trade will be settled by Mondu Finance and the agreed outstanding balance must be paid directly to them. Terms available will be offered at 30 days at no cost and deferred payments of 3, 6 or 12 months with an added administration fee. Any queries relating to the balance must be directed to the Mondu customer service team. It is important to keep your payments up to date with Mondu and any agreements that you have with them, this is a contractual agreement, and any late payments may result in fees and debt recovery that may make it harder to obtain credit for your business in the future. This does not affect the standard terms and conditions of sale with Hughes Trade which can be found here.
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