Warranty provider Domestic & General has announced the winners of its prestigious 2016 Retailer of the Year Awards and we were delighted to receive the award for Online Retailer of The Year.
In what is believed to be the UK’s largest consumer survey of independent electrical retailers, more than 250,000 customers were asked for feedback after a major electrical purchase, such as a TV or washing machine.
Started in 1999, the Retailer of The Year survey recognises and rewards the very best customer service from the UK’s independent electrical retailers. The online category is marked on site appearance, ease of use, product information and efficiency of delivery. The Online Retailer of the Year category highlights the importance of adapting to industry changes, while ensuring customer satisfaction is at the centre of what we do. Over 1,000 high street shops and online outlets were rated on key areas including store presentation, product information and customer service.
The award was presented by Domestic & General sales director Kam Kandola at a ceremony in Tower Bridge, London.
Said Mr Kandola: “Domestic & General is proud to recognise the hard work and commitment that is demonstrated by the winners of the Retailer of the Year Awards, especially during such challenging times, with market forces dictating the way they operate.”
He added: “We have supported retailers for many years, endeavouring to support them with post-sale products that can add revenue and drive customer satisfaction. This will continue into the future, as we move to a market where customers expect choice and flexibility from their protection plan.”
Our E-commerce director, Simon Cox said: “We are delighted to receive the prestigious Online Retailer of the Year Award. It makes the hard work worthwhile when our customers vote for us.”
We listen carefully to our customer feedback and publish our reviews online, through Trustpilot, so whether you shop online or use your local store, we hope that you’ll find award-winning customer service and an enjoyable shopping experience.
